1. Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:

"Account" means collectively the personal information, Payment Information and credentials used by Users to access Project Neltharion coins, virtual items and / or any communications System on this Web Site;

"Licence" means the terms and conditions governing your use of Neltharion coins, virtual items or services purchased from this Web Site;

"Virtual items" means, armour, uniform or any other in-game virtual item that Project Neltharion delivers in exchange of Project Neltharion coins

"Unused virtual item" means a virtual item purchased from a designated virtual shop that is kept inside of in-game Mailbox and never withdrawn out of it.

"Neltharion coins" means Neltharion virtual coins that Neltharion makes available for purchase by Users subject to the terms of the appropriate License. All coins are valid for returns for 30 calendar days;

"Service" means collectively any online facilities, tools, services or information that Project Neltharion makes available through the Web Site either now or in the future;

"Payment Information" means any details required for the purchase of Neltharion coins from this Web Site. This includes, but is not limited to, names, addresses, credit / debit card numbers, bank account numbers and sort codes;

"Purchase Information" means collectively any orders, invoices, confirmation emails, receipts or similar that may be in hard copy or electronic form;

"System" means any online communications infrastructure that Project Neltharion makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

"User" / "Users" means any third party that accesses the Web Site and is not employed by Project Neltharion and acting in the course of their employment;

"Web Site" means the website that you are currently using and any sub-domains of this site (e.g. subdomain unless expressly excluded by their own terms and conditions.

Project Neltharion aims to always provide high quality virtual items (obtained in exchange to Neltharion coins) that is fault free. Faults include and are not limited to data corruption.

1.1 This Refund Policy covers only faults that impair the use of the Neltharion coins.

1.2 This Refund Policy does not cover use difficulties arising out of issues such as file incompatibility or minor mistakes in Virtual items itself such as spelling errors or graphical faults that do not result from data corruption.

1.3 Neltharion coins cannot be exchanged back into a currency. Purchases of Neltharion coins sets are not refundable.

1.4 If a purchased set of Neltharion coins is not exchanged into the virtual items during 30 calendar days it then is no longer valid and cannot be a subject of refund. Refund requests of Neltharion coins purchases within 30 calendar days are at the exclusive discretion of Project Neltharions management. If a virtual item was given to a user on terms of bonus, gift or promotion then it cannot be a subject of refund into Neltharion coins.

1.5 If a virtual item contains faults on download, you should inform Project Neltharion immediately and must inform us within 24 hours of the download in order to receive Neltharion coins back equal to the purchase price of the relevant virtual item. Any notification received outside of this time period is at the exclusive discretion of Project Neltharions management.

1.6 Accidental purchases of Neltharion Coins occurred as a result of technical fault in the payment system you paid through must be disputed with the respective payment processor. Project Neltharion is not responsible for any technical faults arising at payment processors. Project Neltharion is not in charge of handling credit/debit and bank transactions undertaken to purchase Neltharion coins.

1.7 Where any refund is issued under any circamstances, Project Neltharion reserves the right to suspend the respective account with the Web Site.

1.8 For all enquiries about the status of your orders, please contact us: